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Contact Direct Auto Insurance Customer Service

How to Reach a Person at Direct Auto Insurance

Verified Contact Information

Toll-Free Number:

  • 1-877-463-4732
Call customer service
Send Message

Customer Service:

  • 1-877-756-6637
    24/7 Roadside Assistance
  • 1-855-963-1683
    Emergency Protection Plans
  • 1-844-961-9453
    Medicare

Claims:

  • 1-855-326-1882
    Glass Claim
  • 1-800-403-1077

General Info:

  • 1-855-867-9740

Legal:

  • 1-844-874-3609
    Privacy Inquiries

Direct Auto Insurance Emails:

Customer Service
Jobs/ Career
Media
media@directauto.com

Direct Auto Insurance Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Direct Auto Insurance Phone Number
1 (877) 463-4732
Average Calls duration
3 minutes
Most Popular Direct Auto Insurance Email Address
service@directauto.com
Issue Resolution Rate
Low (16% reported full resolution)
Direct Auto Insurance Customer Service Rating
5 out of 5
Overall Customer Sentiment
Mostly satisfied
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Direct Auto Insurance?

Most Popular Number:

(877) 463-4732
Total calls: 43 Issues resolved: 2 Last call: Apr 14, 2026

The toll-free phone number for Direct Auto is 1-877-463-4732. You can choose an option to contact customer support by pressing 1.
There is also a Direct Auto 24-hour number for claims: 1-800-403-1077. By pressing 2, you can report a new claim. To check the status of an already existing one, press 3. This Direct Auto Insurance phone number is available 24/7 should you need help outside regular working hours.

The chat option is only available for established customers. If you are a current customer, log into your account to use this privilege. You can find the link to the live chat by clicking “Claims” at the top of the website and choosing “Contact claims.” The virtual assistant is available 24/7, while a live chat representative can help you with claims-related questions only within working hours, Monday through Friday, from 8 am to 8 pm EST.
If you’re not a current customer and wish to get a written answer to your questions, use email. You can find the option of emailing customer care on the Contact Us page.

Direct Auto Insurance customer service hours are Monday through Friday from 8 am to 8 pm CST and Saturday from 10 am to 4 pm CST.
If you need to report a claim, use the 24/7 Direct Auto phone number for claims-related questions.
You can reach Direct Auto Insurance customer service via service@directauto.com. The customer support representatives are available 24/7 to answer your emails and provide detailed instructions to help solve your problem.
You can also contact a live agent via chat Monday through Friday from 8 am to 8 pm EST. The chatbot is ready to help 24/7. The functions are available only if you are a current customer.

PissedConsumer Club

Contact Information

Direct Auto Insurance Website:

Direct Auto Insurance Help Center:

Corporate Office Address:

Direct Auto Insurance
P.O. Box 3199
Chicago, Illinois 27102-3199
United States

Other Info (opening hours):

Hours:

Monday - Friday: 8:00am - 8:00pm CST

Saturday: 10:00am - 4:00pm CST


Mailing Addresses:

Attn: PIP Department

P.O. Box 2989

Clinton, IA 52733


Attn: Claims Department

P.O. Box 1623

Winston Salem, NC 27102

More contact details

Fax:

+1 (877) 622-7338

Summary of Direct Auto Insurance Customer Service Calls

300 TOTAL
CALLS
03:55 AVG CALL
DURATION
16% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Direct Auto Insurance?

Product/ Service Question:

  • “Policy”
  • “Insurance”
  • “I signed up for insurance with you now I can't pull up my policy”

Payments and Charges Question:

  • “Make a payment”
  • “Payment”
  • “I've got something in the mail saying I still have a payment of 70 dollars”

Request for Information Question:

  • “Checking policy”
  • “Need to speak”
  • “Need help finding my insurance information”

Activation/ Cancellation Question:

  • “Cancel my insurance”
  • “Renew policy”
  • “I want cancel my insurance”

Staff Question:

  • “I need road side service to give me a jump, and I don't have my information with me.I'm Adam cross street and everything's in my car and I'll have a pencil per.Can you call and talk to me and help me get my tired?I mean, my car jump, please.I have no”
  • “I'm happy with claim service”
  • “Lost tag on truck that your towing service picked up from cape towing I need my tag now please”

Account Question:

  • “Dl is suspended due to wrong sr 22”
  • “Money hasn't came out of account for payment”
  • “Not able to login”

Cards Question:

  • “Need ins card digital”
  • “I need a copy of my id cards emailed to me asap”

Refund Question:

  • “Need my money back”
  • “I didnt recieve my refund”

Return/ Replace Question:

  • “Change my payment date”

Employment Question:

  • “W2 request”

Other Question:

  • “Claim”
  • “Claim an accident”
  • “To file a claim against one of their insured”

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Frequently Asked Questions

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

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The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

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