Direct Auto Insurance

I cancelled my policy in April... I was assured that no more automatic payments would be charged to my credit card...

And I just got an email thanking me for my $128 payment for july...you owe me 3 months of payments ... Stop taking my money !!!...

I cancelled my policy on June 6, 2026 and got a new policy with Progressive on the 5th and you still charged my account $235 on June 24!! I have my bank looking into the charge.I called and you stated Direct would send me a check for the mistake.I canceled the policy at 10:16 on June 6th,i have the phone call,please respond!!!

Someone or something hit my truck yesterday while I was in the hospital but direct auto is helping take care of it. The customer service representative did a very good job with responding to what happened.

Hello, I need help with my billing.

I was charged twice for the same auto insurance payment.

Please check my account and issue a refund for the duplicate charge back to my original payment method.

My policy number is: [203307****]

The payment dates are: [02/06/2026]

So a couple of months ago, I made a phone call thinking I was calling Sato by dialing the 1-800-SAFE-AUTO number. The voice on the other end answered Direct Auto.

We had a small conversation about that, which was fine. I told her I was interested in getting insurance. She gave me a quote, and I decided to do it. However, the next month, I was late, and there was a $24 late fee, which is understandable.

The late fee fell on the next month's bill, which I paid two days earlier than the due date. But they counted me late because I paid with a debit card instead of the ACH. When they tried to do it on the third, it didn't go through, and they counted that as being late. When I called them, they explained it, and wait, I did not understand.

Next thing I knew, there was a $39 late fee on my app when I opened it. When I called about that, they were rude. Then I happened to look at the app, and they said that I had ordered a tow truck and stuff, which I didn't because I was home all that day. The next thing I know, I looked again a couple of days later, and they said, 'Sorry to see you go, but you haven't paid that late fee yet.' Not only that, when I paid it on the third, I paid it because I was trying to get my amount pushed back as far as I could because I'm on a fixed income since I'm retired, and it doesn't fall into my bank account until the third Wednesday of each month.

But because I'm on Charlie, I get it five days early, and I want to see how close to that date I can get it. The customer representative said, 'If you pay the bill, I can push it for you.' So I paid the bill while he was on the phone, and then he said he could not do it after that.

I am the primary on our policy, but my license is set to expire on the 23rd of this month. Can I be an excluded driver, and can my partner keep the policy?

It is his vehicle too. Thanks.

I have to get a new Mississippi DL; I just moved here and I'm waiting to get my birth certificate now. Thanks and go.

Update: Direct Auto Insurance got in touch with me, and shortly after, I was able to get on the app. I've been trying to get to my account for days, but your app and your website will not log in.

It just spins and spins. I've tried reinstalling it, I've tried restarting my phone, and nothing works.

My payment is due, and I want to get to my account. Joan Taylor, Hubert, NC.

I need to claims because Mr. Brandon Scott his policy number is 202686**** his car plate is QHGW05.

When I went in walmart(7500 66th St N Florida) his girlfriend drove his car hit my scooter plate number is MYUE53 at walmart parking lot. When I went back out we talked and call officer name Justin Russell.The officer already recode and gave me the paper for contract the insurance compay for claims.

Date of crash 03/20/2025 Time 7.16 Pm. Agency case number is 25-01****.

Best regards

I've been waiting here since 7:02 a.m. I'm at 74-year-old man and nobody will come and change my tire thank you Mr poston

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Really sucks at you guys don't have a 24-hour system where you could talk to someone live and on top of that I found out that you go through a second party I pay $236 a month and they told me I only paid $150 cuz it goes to them that's not right why am I paying for another company that is not insurance my cars I'd like to know

on June 1, I ensure for direct insurance was driving. It had an accident and damage part of my property and I would like to make a report and a claim.

The other car hit me from behind when I was turning left. I don't remember very clearly, but I did everything correctly when turning left.

The car hit behind me when I was turning to the left, I dont know what really happened because I did the right thing, I gave the turning light to the left and breaking before the turn.